Join our Team

Interested candidates may email your resume to Rebecca Curry , Supervisor, Human Resources and/or print our application and mail or fax to us.

Fax to 417-887-2814,
or mail to:
American National Corporate Centre
Human Resources
1949 East Sunshine
Springfield, MO 65899-0001

For general inquiries, please send your resume and salary history. All materials will be kept in strictest confidence. ANPAC^® is an Equal Opportunity Employer.
ANPAC's home office provides a variety of job opportunities.

What We Offer>>

Divisions at ANPAC^®

Accounting Services

The Accounting Department handles the financial transactions for the company. They keep day-by-day records of business transactions, prepare financial statements and tax returns, prepare and file reports required by state insurance divisions, and issue payroll as well as other types of checks.

Current Openings in Accounting Services:

Control Accountant

Location:	Springfield, Missouri
Education Equivalent:	This position requires a Bachelor of Science degree in Accounting/Finance. CPA and insurance industry designations highly preferred.
Specific Abilities:	This position must be able to relate to and interact with various personalities due to frequent contact with internal and external auditors, operational personnel and various management levels. Must have good written and verbal communication skills. This position must possess a high degree of technical and analytical skills and have an excellent working knowledge of Excel, Word, Visio and Outlook. This position must be well-organized, be able to multi-task and work independently. This position must be able to work well with others and foster a team attitude to achieve company goals and objectives. This position must be cognizant of internal and regulatory reporting and compliance deadlines.
Knowledge:	Knowledge of Sarbanes-Oxley regulatory requirements and auditing experience related to control techniques and control procedures are desired. Exposure to insurance operations and insurance laws/regulations would be beneficial.
Position Information:	Become knowledgeable in the control framework published by the Committee of Sponsoring Organizations (COSO) and in ANPAC’s control system and control standards. Assist in implementing and maintaining the corporate-wide control documentation system. Assist in documenting and maintaining critical controls in the Control Management and Reporting System. Assist in the continuous maintenance of control processes and control documentation in accordance with the established control framework. Assist in the development and deployment of the test plans necessary to validate the control system on an annual basis. Assist in the development and preparation of the assessment reports on the control system necessary to satisfy the Sarbanes-Oxley annual requirement. Assist in the training of company personnel on ANPAC’s control system, control standards and documentation standards. Provide support and assistance to the SOX implementation teams established within each division. Assist internal auditors, independent auditors, state regulatory agencies, and various industry groups in the review and testing of the control system. Assist in any projects necessary to help fulfill the mission of the Financial Control Department.

Accountant I

Location:	Springfield, Missouri
Education Equivalent:	This position requires a a college degree in Accounting.
Specialized Training:	Insurance accounting preferred. Must have experience with financial reporting preferably in Insurance industry. Working knowledge of MS Office including Word, Excel and Outlook required.
Specific Abilities:	Must possess high level of accuracy and attention to detail. Ability to be an effective team player required. Must be dependable and conscientious. Excellent analytical skills required. Must be able to properly organize daily, weekly, and monthly priorities. Good keyboarding (40 wpm) and 10-key skills required. Ability to assume a high level of responsibility.
Knowledge:	Working knowledge of Statutory and GAAP accounting principles.
Position Information:	Responsible for all accounting related to investment transactions. Monthly reconciliation of all investment system reports to the general ledger along with reconciliation of all investment related accounts. Preparation of NAIC quarterly and annual statutory financial statements and all required supplements as they pertain to investments. Preparation and analysis of monthly statutory management reports. Assist in preparation of quarterly board of director's package. Assist in the preparation of annual reports required by parent company. Active participation in monthly, quarterly and annual financial closing process as it pertains to investments. Analyze general ledger accounts as needed. Assist in the preparation of external auditor requests. Assist Accounting Manager and Controller on special projects as assigned.

Actuarial Services

The Actuarial Services Department determines and justifies rates for automobile, homeowners, and rental owner lines of insurance. They are also accountable for auto, homeowners and rental owners rates, rating rules, forms, as well as product development of all underwriting rules and standards.

Current Openings in Actuarial Services:

Claims Services

The Claims Services Division is responsible for handling and settling claims. They work with Divisional Support's Special Investigations Unit (SIU), Minor Impact Soft Tissue Unit (MIST), and industry officials to control severity as well as handle the administration of claim files and draft requests.

Current Openings in Claims Services:
Claims Representative

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree; insurance training preferred.
Specific Training:	A Minimum of 2 years of telephone adjusting or equivalent field experience is preferred, including previous training or experience in determining liability, negotiating settlements, reviewing estimates and understanding medical terminology.
Specific Abilities:	Ability to handle moderate size first and third party claims. Good claims investigative skills. Ability to negotiate claim settlements effectively with attorneys. Must be able to work with the public and company personnel cordially and respectfully. Bilingual (Spanish speaking) skills preferred. Must have considerable knowledge of policy forms and coverages. Medical terminology is helpful.
Position Information:	Assume responsibility for low to medium severity injury claims, including soft tissue, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, and make appropriate and timely payments. Communicate and negotiate decision with appropriate parties to conclusion.

Claims Representative-Physical Damage

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent work experience. Insurance training preferred.
Specific Training:	MS Word and Outlook experience/proficiency preferred. Good keyboarding speed, at least 30 wpm.
Specific Abilities:	Must possess and utilize effective oral and written communication skills. Must be able to work with public and company personnel cordially and respectfully. Must possess the ability to properly plan and organize priorities.
Position Information:	Assume responsibility for non-injury claims. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement. Explain claims process and coverages. Begin investigation by discussing liability, any injuries, ask MIST questions, identify SIU factors, etc. Document contact with insured. Determine inspection needs, order police reports, scene photos, take witness statements, review Material Damage photos, etc. Assess any follow-up investigative needs. Compile information for decision-making. Determine theory of liability, make decision, and effectively communicate decision to insured.

Claims Representative Assistant

Location:	Springfield, Missouri
Education / Experience:	High school education required; insurance training preferred; some post-secondary education preferred.
Specific Training:	Proficient use of personal computer is required; training and experience with MS Outlook, Excel and MS Word preferred.
Specific Abilities:	Effective oral and written communications skills required. Pleasant and professional telephone manner essential. Must be able to work with public and company personnel cordially and respectfully. Must possess the ability to properly organize priorities. Typing ability of 40 wpm required. Must be able to locate and navigate through the state insurance department websites to obtain applications or review bulletins regarding changes in licensing requirements.
Position Information:	Indexing of all claims documents, including the review and distribution of incoming mail. Maintain divisional copy and fax machines, including sorting/distributing incoming faxes. Report divisional absenteeism to Claims Support and Switchboard operations each morning. Take overflow calls, take messages, and answer basic claim related questions. Organize and manage supplies for the division - maintaining an adequate inventory. Assist field staff and CR's with correspondence and drop scan process, as required. May provide clerical support to managers and director, including special projects and other duties as assigned.

Claims Specialist

Location:	Springfield, Missouri
Education / Experience:	College degree required or equivalent industry experience or advanced degree. Insurance training required. Prior experience as a Bodily Injury Claims Adjuster required. Successful completion of requirements defined by Claims Career Path guidelines.
Specific Training:	Advanced training/experience in determining liability negotiating settlements and reviewing estimates. MS Word and Outlook experience/proficiency preferred.
Specific Abilities:	Advanced knowledge of policy forms, coverages, medical terminology and injury evaluation.
Specific Knowledge:	Ability to independently assess facts, and make decisions concerning coverage. Ability to work with insureds, claimants, attorneys and other professionals in an effective manner. Excellent oral and written communication skills required. Ability to plan, prioritize and organize.
Position Information:	Assume responsibility for complex injury claims, including soft tissue, serious fractures, fatalities, disfigurements, homeowner liability, umbrella, high limit policies, etc. Review facts of loss and details of coverage via the computer system. Determine investigative needs to assess liability and set proper reserves. Document computer log with results of review and intentions for handling. Contact relevant parties. Take recorded statement, discussing liability, any MIST issues, identify SIU factors, etc. Explain claims process, medical forms and coverages. Document contact with all parties. Send appropriate medical forms. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs and continually assess appropriate reserves. Compile information for decision making with recognition/discussion of claims committee and reinsurance issues, where appropriate. Evaluate the medical injury exposure within guidelines, research & review appropriate statutes and case law for relevance to claim issues, and make appropriate and timely payments. Determine inspection needs, order police reports, scene investigation, take witness statements, review Material Damage photos, order medical reports, etc. Assess any follow-up investigative needs and continually assess appropriate reserves.

Field Claims Representative

Location:	Memphis, TN
Education / Experience:	College degree required or equivalent work experience. Insurance training/industry courses required.
Specific Training:	Property claims experience required. MS Word, Outlook, and Excel experience/proficiency preferred. Property software proficiency required.
Specific Abilities:	Have ability to collect and assess facts, make decisions concerning coverage and liability, and work with insureds, claimants, attorneys and other professionals in an effective manner. Must possess effective leadership skills, including the ability to properly organize priorities on a daily, weekly and monthly basis and be a team leader.
Specific Knowledge:	Must possess highly developed knowledge of appropriate state laws.
Position Information:	Assume responsibility for all Section 1 and Section 2 type claims. Assume responsibility for operation of independent field office. Review facts of loss and determine details of coverage via the computer system. Determine investigative needs to assess damages, cause of loss, and coverage. Order police reports, fire reports, determine scope of coverage, etc. Document claim file with results of review and intentions for handling. Personally contact relevant parties, where possible. Take recorded statement. Explain claims process and coverage. Begin investigation and identify SIU indicators, etc. Document claim file. Personally conduct field investigations, unless independent adjuster assignment is deemed in the best interest of the customer and the company. Assess salvage/subrogation potential and monitor to conclusion. Complete risk evaluation for underwriting and claims purposes. Document claim file. Prepare field report (including estimate and other documentation, etc.). Document claim file. Effectively communicate claim adjustment to all relevant parties, handling to conclusion. Document claim file.

Material Damage Coordinator

Location:	Springfield, Missouri
Education / Experience:	High school education required. One-year experience in automotive industry and/or completion of an auto body repair school or course preferred.
Specific Abilities:	MS Word, Excel and Outlook experience/proficiency preferred. Must have effective communication skills in order to work closely with others, in person and over the telephone. Must be willing to continue technical education through various RV, Boat, and Auto Estimating classes both onsite and offsite, during regular working hours and after hours to continue to develop expertise.
Knowledge:	Must have knowledge of auto claim procedures and practices. Prefer a working knowledge of the nomenclature, structural integrity, and operation of an automobile. Knowledge of motorcycles, boats, and recreational vehicles is preferred.
Position Information:	Assume responsibility for physical damage workflow between external and internal customers for assigned territories with high level of direction from Sr. Material Damage Specialist and Material Damage Manager. Review Material Damage file via computer. Apply special instructions per MIST, Fire/Theft, ACE, Vandalism etc. and assign to staff, approved independent appraisers and CCR shops. Review and analyze shop estimates, independent estimates and subrogation demand packets to ensure technical accuracy and the application of appropriate betterment and old damage within ANPAC’s policies and procedures. Receive calls or electronic information from external customers and update system verifying technical accuracy including depreciation and special instructions. Determine if vehicle is repairable or a total loss based on company guidelines and properly release figures to Claims Representative. Identify and resolve appraisal problems through direct communication with independent appraisers, staff appraisers, and CCR shops. Review appraisal invoices for payment, verify service provided per instructions, approve payment within guidelines and input for payment. Receive supplement via fax or electronic mail. Conduct technical review, obtain appropriate documentation and forward recommendation regarding payment including summary of supplement, and proper payment destination to Claims Representative. Assist in the determination and selection of independent appraisers and CCR shops. Monitor and provide feedback to manager regarding field performance within territory. Assure a high level of professional communication and service to internal customers through monitoring and efficiently handling work queues. Follow up as needed through computer system, telephone and personal contact to resolve to conclusion.

Material Damage DRP/IA Field Advisor

Location:	Springfield, Missouri
Education / Experience:	Post-secondary education preferred or equivalent work experience.
Specific Training:	MS Word, Excel and Outlook experience/proficiency preferred; automotive estimating software and automotive evaluating software experience/proficiency required. Prior experience with automotive appraisal process and repair procedures requires.
Specific Abilities:	Ability to communicate and work with the public and company personnel cordially and respectfully is required. Must be familiar with P.D.I., Pathways, and the process of downloading and reviewing digitized estimates. Must be able to generate and keep accurate computerized reports on DRP shops and appraisers. Ability to travel extensively throughout the US is required.
Knowledge:	Must possess at least seven years’ experience in automotive appraisal process, in the repair and/or insurance industry. Must have knowledge of policy interpretation.
Position Information:	Assume responsibility for physical damage workflow between external and internal customers with direction from Material Damage Managers. Assist with management of divisional workflow efficiency and monitoring of CCR shops. Determine when external audits are necessary and monitor to completion. Manage the reinspection process of approved CCR shops to determine accuracy and compliance with ANPAC procedures. Assist the Divisional Material Damage Managers with the overall reinspection program as well as other programs and projects as they become necessary. Assist in the corrective measures to be taken for problem vendors. Assist the Divisional Material Damage Managers with the selection and training of the various direct repair shops. Appropriately use of acceptable Appraisal Quality software to audit and monitor. Receive supplement via fax or electronic mail. Conduct technical review, obtain appropriate documentation and forward recommendation regarding payment including summary of supplement, and proper payment destination to Claims Representative. Assist in the determination and selection of independent appraisers and CCR shops. Monitor and provide feedback to manager regarding field performance. Assure a high level of professional communication and service to internal customers through monitoring and efficiently handling work queues. Follow up as needed through computer system, telephone and personal contact to resolve to conclusion.

Material Damage Auditor/Re-Inspector

Location:	Springfield, Missouri
Education / Experience:	College degree preferred. Must have a minimum of four years experience in automotive damage appraisal in the insurance industry, or equivalent repair industry experience. Experience with Commercial claims/appraisals preferred.
Specific Abilities:	Must be able to travel extensively throughout the ANPAC operating territory. Must have experience in computerized estimating systems such as CCC Pathways, ADP, or Mitchell, and/or be able to read and understand the information presented in these different formats. Must have extensive knowledge of both insurance and repair industry terminology and procedure and be able to effectively communicate with vendors, staff, and other contacts. Must keep up to date on inter-industry continuing education such as I-CAR, Boat and Motorcycle repair.
Position Information:	Conduct desk audits of repair estimates and supplements from CCR shops, IA's, and Staff Appraisers by utilizing CCC Accumark software. A review of all audits will be conducted with the appraisal source to discuss compliance to ANPAC guidelines, proper estimating procedures, rate compliance, and to insure the appraisal source understands and agrees to the audited estimate amount. Maintain ongoing communication with Material Damage Coordinators and Specialists regarding audit results, severity reduction opportunities, procedural issues, cycle time reduction, and assistance with catastrophic losses. Assist the DRP/IA Advisors in the management of over 1400 shops on the ANPAC Car Care Repair Direct Repair Program. Insure shop compliance with ANPAC repair and procedure guidelines. Maintain records for all shops including current labor rates, severity figures, cycle times, and customer service issues. Assist the DRP/IA Advisors with the field re-inspection program as necessary. Field re-inspections will utilize CCC Accumark Software to reduce and control severity, maintain guideline compliance, and insure proper repair procedures are being followed. Close contact will be maintained with the staff appraisers to assist them in maintaining an active re-inspection presence.

Senior Customer Service Representative

Location:	Springfield, MO
Education / Experience:	High school diploma required, 2 year degree or comparable business experience preferred, and minimum of 2 years experience as CSR II. Completion of the Educational Requirements for a CSR I and CSR II.
Specific Abilities:	in addition to the required abilities for a CSR I, the CSR II must posses the ability to effectively demonstrate job responsibilities to less experienced CSRs. Excellent interpersonal communication skills are required. Must demonstrate the ability to produce both written and verbal business communications.
Specific Knowledge:	Four years experience in the field of Customer Service. Must have excellent computer skills, and experienced in Outlook, Microsoft Word and Excel, Mainframe and QUIC systems. Understanding of insurance industry processes and familiarity with basic business functions and how they relate to ANPAC as a whole.
Specific Training:	In addition to the required training for a CSR I and CSR II successful completion of the Excel and word series, PD school and applicable courses related to customer service and training.
Position Information:	Hours will vary from 7:00 am to 3:30 pm to 10:00 am to 6:30 pm depending on need. Position will be required to work rotating Saturdays and Holidays and will be in leadership role during these times. Handle large volume of inbound calls from clients, agents, third parties, etc. Qualify new claims with vehicle owners for Car Care Repair. Based on initial interview with the caller, the CSR will provide proper direction for clients and third party claimants regarding initial responsibilities after a claim, for such things as mitigating damage actions, rental, towing, etc. Determine the need to escalate claim situations, make contact with claims personnel or managers, provide all needed information to expedite calls in catastrophic situations as well as other extenuating circumstances. Work with after hours service providers making sure new claim reports are received, printed, input and imaged. Certain situations occur which may require moderate contact with Manager, Supervisor or Team Leader to determine the proper method for handling calls or entering a claim into the claim system. When working on weekends or holidays may make decisions which are out of the ordinary regarding escalations, and emergency calls. In the absence of management the Senior CSR will need to recognize the need to make decisions about processes in the event of system failures, power outages or weather related emergencies. Work as part of training team and will take on responsibility for portions of the training manual to write and keep up to date. Also responsible for mentoring and coaching other team members on an on-going basis.

Staff Appraiser

Location:	Denver, CO
Education / Experience:	Post-secondary education or equivalent work experience required.
Specific Abilities:	MS Word, Excel and Outlook experience/proficiency preferred. Automotive estimating software and automotive evaluating software experience/proficiency required; prior industry experience required.
Specific Knowledge:	Must have a working knowledge of automotive, marine, and recreational vehicle losses. Effective analytical skills required. Excellent communication skills required. Ability to plan and organize priorities.
Position Information:	Assume responsibility for physical damage workflow between external and internal customers for assigned territories with low level of direction from material damage personnel and unit manager. Accurate and timely completion of material damage assignment within specified company time frame. Review material damage file via computer. Follow special instructions per MIST, Fire/Theft, ACE, Vandalism etc. and follow all appraiser guidelines. Maintain supplemental volume and average supplemental payment per company guidelines. Identify appraise and pay files. Follow company guidelines including accurate issuing of check and proper follow up with appropriate claims personnel. Identify and resolve appraisal problems through direct communication with material damage personnel, shops and external customers. Assure a high level of professional communication and service to internal and external customers. Monitor and efficiently handle work queues. Follow up as needed through computer system, telephone and personal contact with material damage personnel. Properly maintain company equipment.

Divisional Support

The Divisional Support area handles claims litigation (Litigation Unit), special investigation of alleged fraud, arson, etc. (SIU Unit), claims involving minor impact and soft tissue injuries (MIST Unit), claims involving agents' errors or omissions (E & O Claims), and legal matters involving the corporation.

Current Openings in Divisional Support: